Privacy Policy
This policy explains what information Peptide Labs collects, why, and what we do — and do not — do with it. We have tried to write it in plain language.
What we collect
- Order details — the products you buy, your name, shipping address and email.
- Contact messages — anything you send us through the contact form or by email.
- Basic site analytics — aggregate, non-identifying data about how pages are used, to keep the store working well.
What we do not collect
We do not accept credit or debit cards, so we never see or store card numbers. Offline payments (crypto, bank transfer, Zelle, Cash App, Venmo) are settled directly through your own provider; we only record that an order was paid and by which method.
How we use your information
- To process, pack, ship and support your order
- To send order and shipping updates, and to reply to your questions
- To meet our legal and record-keeping obligations
Sharing
We share your details only with the parties needed to complete your order — for example a shipping carrier — and never sell your personal information to anyone. We may disclose information if the law genuinely requires it.
Retention and your rights
We keep order records for as long as we are required to, then remove them. You can ask us what we hold about you, request a correction, or ask us to delete data we are not legally required to keep — email support@peptidelabsonline.com and we will action it.
Cookies
The store uses a small number of cookies to keep your cart and session working and to measure aggregate traffic. You can block cookies in your browser, though the cart may not function without them.