Returns & Exchanges
Research peptides are sensitive materials, and once a sealed vial leaves our control we cannot verify how it has been stored or handled. To protect the integrity of every order, our returns policy is built around that reality.
What we can accept
- Unopened, sealed product in its original packaging, within 14 days of delivery, where the seal is intact and the item is unused.
- Wrong item shipped — if we sent the wrong compound or strength, we replace it or refund it in full, and we cover the return postage.
- Damaged or defective on arrival — see the next section.
What we cannot accept
- Opened, unsealed or reconstituted vials, for safety and integrity reasons
- Bacteriostatic water and consumable supplies once opened
- Gift cards
- Returns requested more than 14 days after delivery
Damaged or incorrect orders
If your order arrives damaged, or something is missing or wrong, email support@peptidelabsonline.com within 48 hours of delivery with your order number and a photo. We will make it right with a replacement or a refund.
Change-of-mind returns
For eligible unopened items you have simply changed your mind on, the buyer pays return postage, and we refund once the item is back with us and inspected. Start any return by contacting us first — please do not ship anything back without a confirmation, so we can log it against your order.