Refund Policy

When a refund is due, here is how and when it happens.

When you are eligible

• An approved return of unopened, sealed product (see our returns policy)
• An order we cannot fulfil, or one you cancel before it ships
• A wrong, damaged or defective item

How refunds are issued

Because we take payment through offline methods, refunds are returned by the same method you paid with wherever possible — back to your bank, card app or wallet — or as store credit if you prefer. For cryptocurrency payments, refunds are issued in the same asset at the amount originally received; network fees are not refundable.

Timing

Approved refunds are processed within 3–5 business days of us receiving and inspecting a return, or of an order being cancelled. How quickly the funds land after that depends on your bank or payment provider.

Non-refundable

• Opened, unsealed or reconstituted product
• Gift cards
• Original shipping charges, unless the return is our error

Lost shipments

If tracking shows an order was not delivered, contact us and we will open an inquiry with the carrier and resolve it with a replacement or refund. We stand behind every order until it reaches you.